Shipping policy
SHIPPING & DELIVERY POLICY #2
Myo Relief: www.myorelief.com.au
Contact: info@myorelief.com.au
Myo Relief is an Australian-owned recovery brand. We work with trusted international manufacturing and fulfilment partners to deliver premium recovery devices directly to our customers. This approach allows us to maintain strict quality standards while providing professional-grade recovery products at accessible prices.
By placing an order with Myo Relief, you acknowledge and agree to the shipping terms outlined below.
Order Processing
All orders are typically processed within 1 - 3 business days after payment has been received.
During promotional periods, public holidays, or times of increased demand, processing times may extend slightly.
Once your order has been processed and dispatched, you will receive a tracking number via email.
Please note that processing time is separate from shipping time.
Shipping Costs
Free standard shipping on orders over $150 AUD
Standard shipping fee of $14.99 AUD on orders under $150 AUD
Shipping fees are non-refundable once an order has been dispatched.
Estimated Delivery Timeframes (After Dispatch)
Delivery times may vary depending on destination, carrier performance, customs processing, and seasonal demand.
Australia: Estimated 8 - 14 business days
International: Estimated 10 - 25 business days
Please note that these timeframes are estimates only and are not guaranteed delivery dates.
Delays may occasionally occur due to circumstances outside of our control, including:
- International customs inspections
- Airline or carrier delays
- Weather events
- Peak seasonal demand
- Public holidays in origin or destination countries
Tracking Your Order
All orders include tracking.
Tracking information will be emailed once your order has been dispatched.
If you have not received tracking information within 5 business days, please contact us at: info@myorelief.com.au
Incorrect Address or Delivery Issues
Customers are responsible for ensuring the delivery address entered at checkout is correct and complete.
If a parcel is returned due to:
- An incorrect or incomplete address
- Failed delivery attempts
- Failure to collect from a collection point after notification
Additional shipping fees may apply before re-delivery can be arranged.
Customs, Duties & Import Charges (International Orders)
International orders may be subject to customs duties, taxes, VAT, or import fees imposed by local authorities.
These charges are determined by the destination country and remain the responsibility of the customer unless otherwise stated.
Delivery Delays
While we always aim to deliver within estimated timeframes, delays caused by customs, carrier networks, weather events, or high-demand periods may occasionally occur.
If your order appears delayed, please contact our support team and we will gladly assist with tracking and investigation where possible.
Lost in Transit
A parcel may be considered lost if:
- It has not arrived within 30 business days of dispatch (Australia), or
- It has not arrived within 40 business days of dispatch (International)
and a carrier investigation confirms the shipment cannot be located.
If a parcel is confirmed as lost, Myo Relief will arrange either a replacement or refund where appropriate.
Delivered Orders
If tracking confirms successful delivery to the shipping address provided at checkout but you cannot locate your parcel, we recommend:
- Checking around your property
- Checking with household members or neighbours
- Contacting the courier provider directly
If further assistance is required, please contact our support team.
Responsibility After Dispatch
Once your order has been dispatched and handed to the carrier, the physical delivery process is managed by the shipping provider.
Our commitment to you is to:
- Process your order accurately
- Dispatch your item promptly
- Provide valid tracking information
While carrier performance is outside of our control, we're always here to help. If you experience any issues with your delivery, please reach out and our team will do everything we can to assist with tracking and investigation.
Questions
For any shipping-related questions, please contact:
Our team will be happy to assist you.