Shipping & Delivery Policy

Myo Relief: www.myorelief.com.au
Contact: info@myorelief.com.au

Myo Relief is an Australian-owned recovery brand. We partner with trusted international manufacturing and fulfilment partners to deliver premium recovery devices directly to our customers. This allows us to maintain strict quality standards while offering professional-grade products at accessible prices.

By placing an order with Myo Relief, you acknowledge and agree to the shipping terms outlined below.

Order Processing

All orders are processed within 1 - 3 business days after payment has been received.

During periods of high demand, promotional events, or peak seasons, processing times may extend slightly. Once your order has been processed and dispatched, you will receive a tracking number via email.

Order processing time is separate from shipping time.

Shipping Costs

  • Free standard shipping on orders over $150 AUD
  • Standard shipping fee of $14.99 AUD on orders under $150 AUD

Shipping fees are non-refundable once an order has been dispatched.

Estimated Delivery Timeframes (After Dispatch)

Delivery times vary depending on destination country, carrier performance, and customs processing.

  • Australia: Estimated 8 - 18 business days
  • International: Estimated 10 - 25 business days

These timeframes are estimates only and are not guaranteed delivery dates.

Delays may occur due to factors outside of our control, including but not limited to:

  • International customs inspections
  • Carrier or airline delays
  • Weather events
  • Peak seasonal demand
  • Public holidays in origin or destination countries

Such delays do not constitute lost items or grounds for cancellation or chargeback.

Tracking Your Order

All orders include tracking.

Tracking details are emailed once your order has been dispatched. It is the customer’s responsibility to monitor tracking updates.

If you have not received tracking within 5 business days, please contact us at info@myorelief.com.au.

Incorrect Address or Delivery Issues

Customers are responsible for ensuring the delivery address entered at checkout is correct and complete.

If a parcel is:

  • Returned due to an incorrect or incomplete address
  • Returned due to failed delivery attempts
  • Returned due to failure to collect from a postal depot after notice

The customer will be responsible for the full cost of re-shipping the parcel.

Customs, Duties & Import Charges (International Orders)

For international orders, customs duties, VAT, import taxes, or clearance fees may be charged by your local customs authority.

These charges are not included in your purchase price and are the sole responsibility of the customer.

Refusal to pay customs charges that results in the parcel being returned will be treated as a failed delivery, and original shipping costs will not be refunded.

Delivery Delays

Delivery delays caused by carriers, customs, weather events, or peak seasonal periods are outside of Myo Relief’s control.

These delays do not qualify as lost parcels, refunds, or chargebacks.

We will always assist customers in tracking delayed parcels where possible.

Lost in Transit

A parcel is only considered lost in transit if:

  • It has not arrived within 30 business days of dispatch (Australia), or
  • It has not arrived within 40 business days of dispatch (International), and
  • The carrier confirms the parcel as lost.

Once confirmed as lost, Myo Relief will provide either a replacement or a refund at our discretion.

Marked as Delivered

If tracking confirms that the parcel has been successfully delivered to the address provided at checkout, Myo Relief is no longer liable for the parcel.

This includes theft, loss, or damage occurring after delivery.

Customers should contact the courier service, local post office, or neighbours if a delivered parcel cannot be located.

Carrier confirmation of delivery is considered proof of fulfilment for payment providers and dispute resolution.

Responsibility After Dispatch

Once an order has been dispatched and handed to the shipping carrier, responsibility for physical delivery lies with the carrier.

Myo Relief’s responsibility is to:

  • Process the order correctly
  • Dispatch the item
  • Provide valid tracking

We will assist with investigations where required but are not responsible for carrier performance.

Questions

If you have any questions regarding your shipment, please contact:

info@myorelief.com.au

Our friendly team will be more than happy to assist you.