Warranty Policy

Myo Relief: www.myorelief.com.au
Contact: info@myorelief.com.au

Last updated: [16/02/2026]

Myo Relief is committed to providing high-quality recovery devices and standing behind our products. This Warranty Policy explains our warranty coverage and your rights under Australian Consumer Law (ACL).

Your Rights Under Australian Consumer Law (ACL)

Nothing in this Warranty Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Myo Relief Warranty Coverage

Myo Relief provides a 12-month limited warranty on eligible products purchased from:

The warranty period begins on the date your order is marked as delivered by the shipping carrier.

What This Warranty Covers

This warranty covers manufacturing faults and defects in materials or workmanship, including:

  • The device not powering on under normal use
  • Motor failure under normal use
  • Battery not charging under normal use
  • Screen or controls not functioning under normal use
  • Device malfunction not caused by misuse

If a warranty issue is confirmed, Myo Relief will provide (at our discretion):

  • A replacement unit, or
  • A repair, or
  • A refund (where required under ACL)

What This Warranty Does NOT Cover

This warranty does not cover issues caused by:

  • Incorrect, unsafe, or unreasonable use
  • Use inconsistent with product instructions
  • Accidental damage, drops, crushing, water damage, or impact damage
  • Normal wear and tear
  • Cosmetic damage (scratches, scuffs, dents) that does not affect performance
  • Damage caused by improper charging equipment or incorrect voltage
  • Modifications or repairs attempted by the customer or third parties
  • Lost or stolen products
  • Damage caused by misuse of attachments
  • Damage caused by using the device on injuries or medical conditions without medical advice

This does not affect your rights under ACL.

Battery Performance Notice

Rechargeable batteries naturally degrade over time depending on use, charging habits, and storage conditions.

Reduced battery life over time is considered normal wear and tear and is not automatically considered a fault unless the battery fails under normal use within the warranty period.

Warranty Claims Process

To submit a warranty claim, please email info@myorelief.com.au with:

  • Your full name
  • Your order number
  • A description of the issue
  • Clear photos or video evidence showing the issue
  • (If applicable) photos of any damage to the packaging or device

We may request additional information to assess the claim.

Returns for Warranty Assessment

If a return is required for inspection, we will provide instructions and the correct return address.

Where required under ACL, Myo Relief will cover reasonable return shipping costs for confirmed warranty faults.

If no fault is found, or the issue is determined to be caused by misuse or damage, the customer may be responsible for return shipping costs.

Replacement Units

If a replacement is issued:

  • The replacement may be the same model or an equivalent model of equal or greater value;
  • Replacement units do not restart a new 12-month warranty period;
  • The warranty continues from the original delivery date (unless required otherwise under ACL).

Proof of Purchase Required

All warranty claims must include proof of purchase from www.myorelief.com.au.

We cannot provide warranty service for products purchased from unauthorised resellers.

Contact

For warranty support, contact:
info@myorelief.com.au

Our friendly team will be more than happy to assist you.