Privacy Policy

Myo Relief: www.myorelief.com.au
Contact: info@myorelief.com.au

Last updated: [16/02/2026]

Myo Relief (“we”, “us”, “our”) operates this website and online store to provide you with our products and services (the “Services”).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you:

  • Visit our website
  • Make a purchase
  • Contact our support team
  • Subscribe to marketing communications
  • Interact with our advertising or social media content

This policy is written in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. What Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or could reasonably be used to identify you.

Depending on how you interact with our store, we may collect:

Identity & Contact Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order & Transaction Information

  • Products viewed, added to cart, or purchased
  • Order history
  • Refund, return, and warranty requests
  • Customer service communications

Payment Information

Payments are processed securely by Shopify and third-party payment providers.

We may receive payment confirmation details, but we do not store full credit card numbers.

Device & Website Usage Information

  • IP address
  • Browser type
  • Device identifiers
  • Time zone
  • Website interactions (pages visited, clicks, scrolling, referral sources)

Marketing & Advertising Information

  • Email subscription status
  • Advertising engagement (e.g., if you clicked an ad)
  • Product interests based on browsing behaviour

2. How We Collect Your Personal Information

We collect personal information:

  • Directly from you (when you order, contact us, or subscribe)
  • Automatically (through cookies and tracking technologies)
  • From Shopify (to operate and manage our store)
  • From service providers (payment processors, analytics tools, shipping platforms)
  • From advertising partners (such as Meta, Google, and TikTok, where enabled)

3. Why We Collect and Use Your Personal Information

We collect and use your personal information to:

Provide and Manage Your Orders

  • Process payments
  • Confirm orders
  • Arrange shipping
  • Provide tracking updates
  • Handle returns, refunds, and warranty requests

Customer Support

  • Respond to enquiries
  • Resolve disputes
  • Provide after-sales support

Improve Our Store and Services

  • Analyse website performance
  • Improve product offerings and customer experience
  • Prevent errors and improve site functionality

Marketing and Advertising

  • Send promotional emails (only if you opt in, or where permitted by law)
  • Show relevant ads on platforms like Meta, Google, and TikTok
  • Measure marketing performance and conversions

Security and Fraud Prevention

  • Detect suspicious transactions
  • Prevent fraud and chargeback abuse
  • Protect our store, customers, and payment providers

Legal Compliance

  • Meet legal obligations
  • Respond to lawful requests
  • Enforce our Terms of Service and policies

4. Cookies, Pixels & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functions
  • Remember preferences
  • Measure site performance
  • Improve marketing and advertising

This may include the use of tracking pixels from third parties such as:

  • Meta (Facebook/Instagram)
  • Google (including Google Analytics)
  • TikTok
  • Shopify and Shopify apps

These technologies may collect information about your browsing activity across websites and sessions.

You can manage cookies through your browser settings. Please note that disabling cookies may affect website functionality.

5. Who We Share Your Personal Information With

We may share your personal information with trusted third parties where necessary to operate our business, including:

Shopify

Our store is hosted on Shopify, which processes data required to provide the Services.

Payment Providers

Payment processing partners such as Shopify Payments, PayPal, Afterpay, Stripe, or other providers enabled at checkout.

Shipping & Logistics Providers

Couriers, shipping platforms, and tracking providers used to deliver your order.

Fulfilment Partners (Important)

Because Myo Relief works with international manufacturing and fulfilment partners, your order details (such as your name, shipping address, phone number, and purchased items) may be shared with fulfilment partners for the purpose of packing and shipping your order.

Marketing & Analytics Providers

We may share limited information with analytics and advertising providers to:

  • Measure ad performance
  • Improve targeting
  • Deliver relevant advertising

6. Overseas Disclosure (International Processing)

Some of our service providers, including fulfilment and logistics partners, may be located outside Australia.

This means your personal information may be transferred, stored, or processed overseas, including in countries where privacy laws may differ from those in Australia.

By using our Services and placing an order, you consent to this overseas disclosure where required.

7. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online system can be guaranteed 100% secure, and you provide information at your own risk.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

  • Provide the Services
  • Maintain business records
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce our policies

9. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Opt out of marketing communications at any time

To request access, correction, or deletion, contact us at info@myorelief.com.au.

10. Marketing Communications

If you subscribe to our email marketing, you may opt out at any time by clicking the unsubscribe link in any email.

Even if you opt out, we may still contact you with non-marketing messages, such as:

  • Order confirmations
  • Shipping updates
  • Customer support responses
  • Policy or legal updates

11. Children’s Privacy

Our Services are not intended for children and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal obligations.

Updates will be posted on this page with the revised “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Myo Relief
Email: info@myorelief.com.au
Website: www.myorelief.com.au

15. Complaints

If you believe we have mishandled your personal information, please contact us first so we can resolve the issue.

If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).