Yes. Myo Relief is proudly Australian-owned and operated, with our head office based on the Sunshine Coast in Queensland.

Orders are processed within 1 - 3 business days after payment has been received. During peak periods, promotions, or high demand, processing times may extend slightly.

Delivery timeframes are estimated from the date your order is dispatched:

Australia: 8 - 18 business days

International: 10 - 25 business days

Please note these are estimates only and are not guaranteed delivery dates.

* Free standard shipping on orders over $150 AUD

* $14.99 AUD standard shipping on orders under $150 AUD

Shipping fees are non-refundable once an order has been dispatched.

Yes. All orders include tracking.

Tracking details are emailed once your order has been dispatched. If you have not received tracking within 5 business days, please contact us at info@myorelief.com.au.

Tracking updates may take time to appear, especially during international transit, customs processing, or peak delivery periods.

If your tracking hasn’t moved for an extended period, contact us at info@myorelief.com.au, and we’ll be happy to assist you.

Delays can occur due to carrier disruptions, customs processing, weather events, or peak seasonal demand.

Delivery delays do not qualify as lost parcels, and do not constitute grounds for a refund or chargeback.

While delays are outside of our control, we will always assist you in tracking your parcel and investigating the status with the carrier.

A parcel is considered lost in transit only if:

* It has not arrived within 30 business days of dispatch (Australia), or

* It has not arrived within 40 business days of dispatch (International), and the carrier confirms the parcel is lost

Once confirmed, we will provide either a replacement or refund at our discretion.

If tracking confirms your parcel has been delivered to the address provided at checkout, this is considered proof of delivery and proof of fulfilment for payment providers and dispute resolution.

If you cannot locate your parcel, we recommend checking:

* Around your property (safe drop locations)

* With neighbours

* With your local post office or courier depot

Myo Relief is not liable for theft or loss after confirmed delivery.

Customers are responsible for ensuring the delivery address entered at checkout is correct and complete.

If a parcel is returned due to an incorrect address, failed delivery attempts, or failure to collect from a depot, the customer is responsible for the full cost of re-shipping.

If you need to change or cancel your order, contact us as soon as possible at info@myorelief.com.au.

Once an order has been processed or dispatched, changes and cancellations may not be possible.

Yes. We offer a 30 Day Satisfaction Guarantee for change-of-mind returns.

To be eligible:

* The return must be requested within 30 days of delivery

* The item must be in good condition

* The item must not be heavily used, damaged, or misused

* All attachments, accessories, manuals, and packaging (where possible) must be included

Please note: you must contact us at info@myorelief.com.au before sending any return. Returns sent without prior approval may be refused or returned to sender.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Because Myo Relief products are personal recovery and body-contact devices, returns that show excessive wear, heavy use, missing parts, damage, or unsanitary condition may be refused under the Satisfaction Guarantee.

This does not affect your rights if the product is faulty under Australian Consumer Law.

Myo Relief products come with a 12-month limited warranty covering manufacturing faults and defects in materials or workmanship, including:

* The device not powering on under normal use

* Motor failure under normal use

* Battery not charging under normal use

* Screen or controls not functioning under normal use

* Device malfunction not caused by misuse

The warranty does not cover accidental damage, drops, water damage, normal wear and tear, cosmetic damage, misuse, or damage caused by incorrect charging equipment.

To make a warranty claim, email info@myorelief.com.au with your order number, a description of the issue, and clear photo or video evidence.

Your warranty period begins on the date your order is marked as delivered by the shipping carrier.

If a replacement unit is issued, it does not restart a new 12-month warranty period. The warranty continues from the original delivery date, unless otherwise required under Australian Consumer Law.

If your item arrives damaged, faulty, or incorrect, please contact us at info@myorelief.com.au with:

* Your order number

* A description of the issue

* Clear photo or video evidence

We will assess the issue and provide a repair, replacement, or refund in accordance with Australian Consumer Law (ACL).

* Change-of-mind returns: The customer covers return shipping

* Faulty/damaged items (ACL): Myo Relief will cover reasonable return shipping costs where required

Once your returned item is received and inspected, refunds are typically processed within 3 - 10 business days.

Please note: your bank or payment provider may take additional time to finalise the transaction.

Sale items are still covered by your rights under Australian Consumer Law.

For change-of-mind returns under the 30 Day Satisfaction Guarantee, sale items will be refunded as store credit rather than to your original payment method, unless the item is confirmed as faulty under ACL, in which case a full refund applies.

No. Our products are designed to support muscle recovery, relaxation, and general wellbeing.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

If you are pregnant, have an injury, or have a medical condition, you should consult a qualified healthcare professional before using any recovery device.

Use of Myo Relief products is at your own risk.

Myo Relief devices must be used in accordance with the provided instructions and safety guidance.

We cannot accept returns or provide refunds for issues caused by:

* Incorrect or unsafe use

* Physical damage caused by the user

* Use on injuries without medical advice

* Normal wear and tear

* Cosmetic marks that do not affect performance

This does not limit your rights under Australian Consumer Law for genuine product faults.

You can reach our team Monday to Friday, 9am - 5pm AEST, by emailing us at:

📩 info@myorelief.com.au

We aim to respond to all enquiries within 1 business day.