Return & Refund Policy

Myo Relief: www.myorelief.com.au
Contact: info@myorelief.com.au

At Myo Relief, we stand behind the quality of our recovery devices and want you to feel confident in your purchase. This policy explains your rights under Australian Consumer Law (ACL) as well as our 30 Day Satisfaction Guarantee.

By placing an order with Myo Relief, you acknowledge and agree to the terms outlined below.

Your Rights Under Australian Consumer Law (ACL)

Nothing in this policy limits or replaces your rights under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If a product is faulty, damaged, or not as described, Myo Relief will meet its obligations under ACL, including covering reasonable return shipping costs where required.

30 Day Satisfaction Guarantee (Change of Mind)

If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.

For the purpose of this policy, “delivery” means the date your parcel is marked as delivered by the shipping carrier tracking system.

This Satisfaction Guarantee applies to change-of-mind purchases and is offered in addition to your ACL rights.

To be eligible under this guarantee:

  • The item must be in good condition
  • The item must not be heavily used, damaged, or misused
  • All original accessories, attachments, manuals, and packaging (where possible) must be included
  • Proof of purchase must be provided

Because Myo Relief products are personal recovery and body-contact devices, returns that show excessive wear, misuse, damage, missing parts, or unsanitary condition may not be eligible for a refund under the Satisfaction Guarantee.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Personal Use, Hygiene & Safety (Important)

Myo Relief devices are personal use recovery tools.

For health, hygiene, and safety reasons:

  • Products returned in an unsanitary condition may be refused
  • Products showing signs of heavy use may be refused under the Satisfaction Guarantee
  • Products returned missing attachments, accessories, or parts may have the refund reduced or refused

This does not affect your rights if the product is faulty under ACL.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us at info@myorelief.com.au with:

  • Your order number
  • A description of the issue
  • Clear photo or video evidence

We will assess the issue and provide a repair, replacement, or refund in accordance with ACL.

Where required under ACL, Myo Relief will cover reasonable return shipping costs.

Misuse & Incorrect Use

Myo Relief devices must be used in accordance with the provided instructions and safety guidance.

We cannot accept returns or provide refunds for issues caused by:

  • Incorrect, unsafe, or unreasonable use
  • Use on existing injuries or medical conditions without medical advice
  • Physical damage caused by the user
  • Normal wear and tear
  • Cosmetic marks or scratches that do not affect performance

This does not limit your ACL rights for genuine product faults.

Return Authorisation Required

To request a return, us at info@myorelief.com.au with your order number and reason for return.

If your return is approved, you will be provided with the correct return address and return instructions.

Returns sent without prior approval may be refused or returned to sender.

Refund Process

Once your returned item is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed back to your original payment method.

Refunds are typically processed within 3 - 10 business days after inspection, however processing times may vary depending on your bank or payment provider.

Change-of-Mind Refunds & Shipping Fees

For change-of-mind returns under the Satisfaction Guarantee:

  • Original shipping fees (if paid) are not refundable once the order has been dispatched
  • Return shipping costs are the responsibility of the customer
  • Refunds may be reduced if the returned product shows signs of use, missing parts, damage, or diminished value

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card provider or bank
  3. If the issue continues, contact us at info@myorelief.com.au

Sale Items

Sale items are still covered by your rights under Australian Consumer Law.

For change-of-mind returns under the 30 Day Satisfaction Guarantee, sale items may be refunded as store credit unless the item is faulty.

Proof of Purchase

All returns and refund requests require proof of purchase.

Important Notes

  • Returns under the Satisfaction Guarantee must be requested within 30 days of delivery;
  • We recommend using a trackable shipping method for all returns;
  • Myo Relief is not responsible for items lost in return transit without tracking;
  • This policy is designed to be fair, transparent, and compliant with Australian law while maintaining the hygiene and safety standards expected of personal recovery devices.